Stayed here for only one night along with my family. Asked for a Suite room on one morning and was in a state of urgency and called them up again to ask for the same room the evening before itself. Was told it was possible and to get there which was exactly what we did and the room wasn’t available. After waiting for 30 mins and talking to the manager who finally said it was a ‘communication error’ a room was promised in another hr’s time. The manager was sweet enough to give us the ‘king suite’ for no extra price and that was really good from his side.
The room wasn’t the suite type that you would find in a good city. It was bigger than the normal room size but wasn’t huge as how a suite is meant to be. The carpets were dirty, the bathroom had match sticks on the floor and the ac was window type instead of split and even though it ran for an entire night, it wasn’t cold the next day morning. They have broken the ac buttons intentionally so that we can’t change the temperature to suit our needs. The fridge came up handy and was in a pretty good shape. The pillows and sheets were stained. There was a fish tank and there was a debris of a dead fish at the bottom which was pretty disturbing. The entire day, the fishes weren’t fed and the main power source that switches off when we remove the key also powers the motor for the fish tank which made me feel barbaric.
Room service were good but being one the biggest hotel in Pudukkottai one would normally expect the staffs to wear a uniform. That wasn’t there. The car parking space is not that big and that could be a issue.
Overall they are really in a bad shape but they have a good name among the locals who would recommend it to travelers. The National lodge which doesn’t even appear on tripadvisor is an awesome alternative in one third of the price. They are just a 5 min walk from hotel sathyam and they are right at the entrance of the main bus stand.
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